FAQ


Where is Toroverde?
Barrio Gato, Carretera 155, Km. 33, Orocovis, Puerto Rico For Directions

When is Toroverde open? Toroverde is open daily from 8AM to 5PM, but is closed during specific periods. Please view the operating calendar before your visit or just give us a call for a Reservation.

How much is parking?
* Parking is free of charge with Park or Restaurant purchase.
** Handicapped parking spaces are available near the park entrance, with valid placard.
 
Can I drop off guests at Toroverde without paying? Yes, as you enter the Toroverde, park your car and hang out at Restaurant or Bar area.

What forms of payments are accepted Toroverde? All major credit cards (American Express, Discover Card, VISA and MasterCard for park admission, merchandise and restaurant purchases), corporate checks, traveler’s check and cash. Valid photo ID with signature required.

What can we do at Toroverde to celebrate a birthday? Make sure to Reserve your B-Day Tour and Lunch Birthday Bash…

Does Toroverde offer a Military discount? Torovrede offers Military Appreciation Days, where all active duty Military personnel are able to receive one free 1 Day Admission to... Simply present Military ID to receive this offer. Additional dependents and family members, as well as retired military members receive a 10% discount on one-day admission with valid military ID.

If I leave Toroverde, can I re-enter the park on the same day? Yes, because we know you might want to bring some more friends and enjoy our Restaurant after your adventure tours.

What happens if it rains?  Due to Puerto Rico’s tropical climate, thunderstorms occur more often during the rainy season which is from august to october. In the event of lightning within close proximity to the park, tours will be closed for the safety of all our guests.

Is photography allowed inside Toroverde? Guests have the permission to take pictures anywhere in Toroverde and we encourage you to post them in your social media platforms.

 

Dining/Dietary Concerns

What kind of dining options are available at Toroverde Restaurant? We offer a great variety of family-friendly foods, such as our delicious homemade pastries sandwiches in the downstairs café as well as our signature gourmet dishes for all diets from vegan to healthiest meat eaters.

Are there options for guests with food allergies or other dietary concerns?
Yes, please notify your food server what diet restrictions or conditions you have and we will make sure to cater to your needs.

Shopping
What kind of shopping options are available in Toroverde? Our gift shop specializing in souvenir memorabilia is in our reception area so you can remember this unique experience when you return home!

If I make a purchase in the park, can I leave it somewhere until the end of the day? Yes, Toroverde will be glad to hold any purchases you make in our offices or gift shop for you. 

 

 

TICKETS
  
I booked my tickets on the wrong date. Can I change the date of my visit?
If a pre-booked ticket is purchased on the wrong date, there is no charge for to change the date as long it’s within 1 year of purchase.

How much is parking?
Parking is free at Toroverde Nature Adventure Park as well as the Restaurant.

What if I have not received the email with the ‘printable tickets” after payment online?
Please contact us at: +787 867- 7020 reservaciones@toroverdepr.com

When will I receive the email with my tickets/passes after I have paid online?
Wait 24 hours.

Promotional Coupons

Can I use a promotional offer on previously discounted tickets?
No, discounts cannot be combined when pre-purchasing discounted tickets. This applies to tickets purchased through AAA, Military, Travel Agencies, and Corporate accounts as well.

How long is my coupon valid?
Check your promotional coupon for the expiration date. You have until that date to use the coupon to purchase tickets. If the coupon is redeemable online, your print at home tickets are valid for one year from the date of purchase. If your coupon is a ticketing window coupon, the tickets must be used on the date of purchase.